Returns & Order Policy
We specialize in new and used parts and aim to be clear and fair with every transaction. Please review this policy carefully before purchasing.
Return Eligibility
- Returns must be requested within 15 days of delivery.
- Items must be returned in original condition, exactly as received.
- New items must be unused and uninstalled.
- Used items must be returned in the same condition they were shipped.
- All original packaging, labels, hardware, and accessories must be included.
Shipping & Fees
- Buyer is responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- If the order included free shipping, the original shipping cost we paid will be deducted from the refund.
- Shipping costs (original and return) are non-refundable.
Inspection & Refunds
- All returns are inspected upon receipt.
- Items that show signs of installation, use, modification, damage, or tampering are not eligible for return.
- Returns that are not in original condition may be refused or subject to a partial refund or restocking fee, at our discretion.
- Refunds are issued only after inspection and approval.
Used, Electrical & Special Items
- Used parts are sold as-is, unless otherwise stated in the listing.
- Electrical and electronic components are final sale and non-returnable.
- Custom orders and special-order items are non-returnable.
Order Issues & Damage Claims
- Any issues with your order (incorrect item, missing items, or shipping damage) must be reported within 72 hours of delivery.
- Claims submitted after 72 hours may not be accepted.
Vehicle Compatibility
- Buyer is responsible for verifying correct fitment and part numbers before ordering.
- We are not responsible for compatibility issues due to incorrect vehicle information.
Authorization Required
- All returns require prior authorization.
- Returns sent without approval may be refused and returned at the buyer’s expense.
Additional Exclusions
- We are not responsible for labor costs, diagnostics, installation fees, towing, or downtime related to any order.
For return authorization or questions, please contact us before sending any item back.
Need help?
Contact us for questions related to refunds and returns.